Payment Policy

At Jovelle, we aim to make the payment process simple, secure, and transparent.

Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• PayPal
• Shop Pay
• Apple Pay / Google Pay (where available)

All payments are processed securely through Shopify’s payment system.

Currency

All prices on our website are displayed in Australian Dollars (AUD). If you are ordering from outside Australia, your bank or card provider may apply currency conversion fees.

When You Are Charged

• Your payment method is charged when you place your order.
• You will receive an order confirmation email once the payment has been successfully processed.

Payment Security

• Our website uses SSL encryption to protect your personal and payment information.
• We never store your full credit card details on our servers.
• All transactions are processed through trusted, PCI-compliant payment providers.

Failed or Declined Payments

If your payment is declined, please check the following:

• Sufficient funds are available
• Card details (number, expiry date, CVV) are entered correctly
• Your bank is not blocking the transaction (some banks block international or online purchases)

You can try a different payment method or contact your bank for assistance. If you continue to have issues, please email us at support@jovelle.store.

Questions About Payments?

If you have any questions regarding payments, billing, or a specific transaction, please contact us:

Email: support@jovelle.store

Phone: +61 430 921 751

Hours: Monday – Friday, 9:00 AM – 5:00 PM (AWST)

We’re happy to help.

The Jovelle Team